How to Set Up & Activate Voicemail on iPhone



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How to Set Up Voicemail on an iPhone

Six Parts:

This wikiHow teaches you how to access and customize your iPhone's voicemail settings and greeting message.

Steps

Setting Up a Verizon or Sprint Voicemail

  1. Open your iPhone's Phone app.It's the white phone icon on a green background on the Home screen.
  2. TapVoicemail.It's in the bottom right corner of the screen.
    • If tappingVoicemailinitiates a call, you'll need to follow the spoken instructions from here to finish setting up your voicemail.
  3. TapSet Up Now.This option should appear in the middle of the page.
    • If you don't see this option, your voicemail is already set up; you can record a greeting by tappingGreetingin the top left corner of the screen. This usually happens when you transfer information from an existing phone to a new phone.
  4. Type in a password.It must be four to six digits long.
  5. Tap .It's in the top right corner of the screen.
  6. Type in your password again.Doing so will confirm your voicemail password.
  7. Tap .Doing so will complete your voicemail password setup and take you to the voicemail greeting page.
  8. TapCustomif you want to record a greeting.It's near the top of the page.
    • You can also tapDefaulthere to use your carrier's default voicemail greeting.
  9. TapRecord.You'll see this option in the bottom right corner of the screen.
  10. Record your voicemail message.Make sure you're speaking clearly.
  11. Tap .It's where theRecordbutton was.
  12. Tap .This button is in the top right corner of the screen. Now your voicemail has a password and a greeting attached to it.
    • You can tapPlayin the bottom left corner of the screen to preview your message.
    • TappingCancelin the top left corner of the screen will cancel your recording.

Setting Up an AT&T Voicemail by Calling

  1. Open your iPhone's Phone app.It's the white phone icon on a green background on the Home screen.
  2. TapVoicemail.It's in the bottom right corner of the screen. If your AT&T phone doesn't support visual voicemail, doing so will prompt your phone to call the voicemail service.
    • If tappingVoicemailbrings you to a page that saysSet Up Now, .
    • You can also tap and hold1to call your phone's voicemail.
  3. Type in your password if prompted.You'll do this after the voicemail assistant says "Please enter your password."
    • If you're not asked for a password, skip this step.
    • If you don't know your password, enter the last four digits of your phone number.
  4. Follow the set-up prompts.Your voicemail assistant will tell you what to do for each step of the set-up. Some of these steps include the following:
    • Setting a password (must be between four to 15 digits long)
    • Stating your name
    • Recording a greeting

Setting Up an AT&T Visual Voicemail

  1. Open your iPhone's Phone app.It's the white phone icon on a green background on the Home screen.
  2. TapVoicemail.It's in the bottom right corner of the screen.
  3. TapSet Up Now.This option should appear in the middle of the page.
    • If you see a password box instead, your voicemail is already set up. Simply type in your voicemail password and tapDoneto access your voicemail.
  4. Type in a password.It must be four to 15 digits long.
  5. Tap .It's in the top right corner of the screen.
  6. Type in your password again.Doing so will confirm your voicemail password.
  7. Tap .This completes your voicemail password setup and takes you to the voicemail greeting page.
  8. TapCustomif you want to record a greeting.It's near the top of the page.
    • You can also tapDefaulthere to use your carrier's default voicemail greeting.
  9. TapRecord.You'll see this option in the bottom right corner of the screen.
  10. Record your voicemail message.Make sure you're speaking clearly.
  11. Tap .It's where theRecordbutton was.
  12. Tap .This button is in the top right corner of the screen. Now your voicemail has a password and a greeting attached to it.
    • You can tapPlayin the bottom left corner of the screen to preview your message.
    • TappingCancelin the top left corner of the screen will cancel your recording.

Setting Up a T-Mobile Voicemail

  1. Open your iPhone's Phone app.It's the white phone icon on a green background on the Home screen.
  2. TapKeypad.It's one of the options at the bottom of the screen.
  3. Press and hold1.Doing so will call you voicemail after a few seconds.
  4. Type in a new password when prompted.It can be four to seven digits long.
    • If asked for a password first, type in the last four digits of your phone number. If that doesn't work, dial611to speak to a customer service representative.
  5. Say your name when prompted.Doing so will apply your name in your voice to your voicemail's greeting.
  6. Speak a voicemail greeting when prompted.
  7. Press thekey if prompted.Doing so will save your greeting and password settings. Your voicemail is now set up.
    • If you aren't prompted to tap#, wait for the voicemail instructions to tell you that your voicemail is set up.
  8. Press and hold1to check your voicemail.You'll need to type in the password you just set to hear any new voicemails.

Using Visual Voicemail

  1. Access your voicemails.As long as your carrier supports visual voicemail, you can access your voicemails by tapping theVoicemailbutton in the bottom right corner of the Phone app's screen. You will be able to browse through all of your voicemails and choose which ones you want to listen to.
    • Some carriers' data plans won't allow you to view your voicemails; instead, you'll need to tap and hold1in the keypad or tap theVoicemailbutton to call your voicemail inbox.
  2. Tap a message you wish to open.Doing so should bring the message up in a window that includes several options like andCall Back.
    • If your iPhone supports visual voicemail messages, opening a voicemail message will display a transcript of the message's content.
  3. Tap .It's in the bottom left corner of the voicemail message you opened, directly above theSpeakeroption. Tapping this will begin playing your voicemail message.
    • TappingSpeakerwill play the voicemail message over your iPhone's speaker.
  4. TapDeleteto delete messages.TheDeletebutton is in the bottom right corner of the message window.
    • To delete multiple messages, tapEditin the top right corner of the screen, tap each message you want to delete, and then tapDeletein the bottom right corner of the screen.
  5. TapCall Backto dial the number that left the message.It's at the center of the bottom of the voicemail message window.
    • You can see how many new messages you have by looking at the little red number on your Voicemail icon.

Troubleshooting Voicemail

  1. Restart your iPhone.Restarting your device can solve a lot of minor problems you may be having. To do so:
    • Hold down the Power button on the side (or the top for iPhone 5 and below) of your phone.
    • Slide theslide to power offswitch at the top of the screen right.
    • Wait for a minute.
    • Hold down the Power button until you see the white Apple logo appear on your iPhone's screen.
  2. Update your iPhone to the latest version of iOS.There may be a bug that's causing your voicemail problems, and a more recent version of iOS may have fixed the problem. You can check for updates in the "General" section of the Settings app, or you can use iTunes.
    • Also check for any Carrier Updates, which can be found by tappingAboutin theGeneralsection of the Settings app.
  3. Call your carrier if you can't access your voicemail inbox.There are several issues that may occur when setting up your voicemail, especially if you are upgrading from a much older device. Contacting your carrier's Customer Service line can help you reset your voicemail settings, change your password, and get your visual voicemail setup. Common carrier Customer Service lines include the following:
    • AT&T - (800) 331-0500 or 611 from your iPhone.
    • Verizon - (800) 922-0204 or *611 from your iPhone.
    • Sprint - (844) 665-6327
    • T-Mobile - (877) 746-0909 or 611 from your iPhone.
    • Boost Mobile - (866) 402-7366
    • Cricket - (800) 274-2538 or 611 from your iPhone.
  4. Reset your iPhone's Voicemail password.If you need to change the password for Visual Voicemail on your iPhone, you can do so from the Settings app.
    • TapSettingsPhoneChange Voicemail Password.
    • Enter your new Visual Voicemail password.
    • Tap "Done" to save your new password.

Community Q&A

Search
  • Question
    My phone says "no voicemail" even though I have messages. What is the problem?
    wikiHow Contributor
    Community Answer
    The Visual Voicemail system will only work if your carrier allows it — and it may charge extra for the feature. If it worked before and doesn't work now, make sure you have a good data connection and try Settings: General: Reset: Reset Network Settings.
    Thanks!
  • Question
    While setting up voicemail, my phone asks me to enter my number, then says it doesn't recognize it. What do I do now?
    wikiHow Contributor
    Community Answer
    Your carrier may have a mistake when activating your phone. If you have AT&T, call 611 and follow the automated prompts to get a password. Hold down Home and Power to soft reset your iPhone, then use this password to access your voicemail. If this password stops working or if you have a different carrier, call the carrier's customer service to get a permanent password.
    Thanks!
  • Question
    I am no longer notified when I receive a voicemail. How can I turn notifications back on?
    wikiHow Contributor
    Community Answer
    If you can listen to voicemail but don't get notifications, your cell carrier is probably at fault. First, connect online and go to Settings:General:About to check for a carrier update. If there's no update, call your carrier's customer service number and ask to talk to someone who knows about Message Waiting Indicators (MWI). Note that you can only get notifications when you have a cell data connection, not just WiFi.
    Thanks!
  • Question
    How can I change the number of rings before voicemail?
    wikiHow Contributor
    Community Answer
    Contact your carrier's customer service and request the change. On some models, you can access these settings as follows: call *#61# and write down the Voice Call Forwarding number (including + signs). Return to the dial pad and call *61* followed by that number, followed by *30# if you want it to take 30 seconds to reach voicemail. (You can enter any number instead of 30.)
    Thanks!
  • Question
    My voicemail button is greyed out, please help.
    wikiHow Contributor
    Community Answer
    Exit the phone app. Tap Home twice then swipe up on the phone app to close it completely. Perform a soft reset by holding down the Home and Power buttons at the same time, until the Apple logo appears. Wait for the phone to finish starting up, then try your voicemail again. If this doesn't work, contact your service provider.
    Thanks!
  • Question
    When I try to record a voicemail, it just goes back to the default...
    wikiHow Contributor
    Community Answer
    Turn off your WiFi and try again. If this doesn't work, delete all your voicemail messages and try again, with your WiFi still turned off.
    Thanks!
  • Question
    Nothing happens when I press the voicemail button. What do I do?
    wikiHow Contributor
    Community Answer
    Your phone may be programmed with the wrong voicemail number (not the same as your phone number). The easiest fix is probably to ask an Apple Store employee to reset it. If you'd like to do it yourself, call your carrier to ask for your voicemail number, then look up instructions on how to program the voicemail number on your iPhone model.
    Thanks!
  • Question
    I just bought a new iPhone and it asks for a mailbox number when I hit the Voicemail button. Please advise.
    wikiHow Contributor
    Community Answer
    Your carrier sets the mailbox number. It's often the last four digits of your phone number, or 0000. If these don't work, try resetting it through your carrier user website, or by calling your carrier. If your Visual Voicemail is disabled, make sure to mention this so they give you the right type of mailbox.
    Thanks!
  • Question
    Can you set up to play a message but NOT allow a message to be left? Example: "You've reached my cell phone where you cannot leave a message. Please call my office instead".
    wikiHow Contributor
    Community Answer
    Your carrier can disable your voicemail for you, but it might not let you set the message. Try linking your phone number to a third-party voicemail service instead, such as YouMail or Google Voice.
    Thanks!
  • Question
    How do I get rid of the popup that keeps asking for my voicemail password?
    wikiHow Contributor
    Community Answer
    You should only need to enter this password once. Try resetting it by contacting your carrier.
    Thanks!
Unanswered Questions
  • How do I get my iPhone to sync to my car phone? I got a new iPhone and now my phone wont work in my car.
  • My iPhone 4 does not have a data plan. Will callers still have access to my voice mail?
  • How do I change my voice mail greeting on my iPhone
  • The instruction of my voice mail is in French how can I change it to English
  • My I phone diverts all calls to message bank. How do I stop this?
Ask a Question
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Include your email address to get a message when this question is answered.
  • If you are not getting the Visual Voicemail option, ensure that your cellular data is turned on for the Phone.

Related wikiHows

Sources and Citations

10 Second Summary

1. OpenPhone.
2. TapVoicemail.
3. TapGreeting.
4. SelectCustom.
5. TapRecord.
6. Record your greeting.
7. TapStop.
8. TapSave.

Did this summary help you?

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Date: 10.12.2018, 23:03 / Views: 34294